1. Scope

This Cancellation and Refund Policy applies to all services provided by SN WHITE HOSTING (trading name of SN SOLUTIONS LLC, EIN: 32-0817400, 1209 Mountain Road Pl NE Ste N, Albuquerque, NM, 87110, United States), including:

• Shared Hosting
• WordPress Hosting
• VPS
• Dedicated Servers
• Domain Registration

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2. Money-back guarantee

2.1. Shared Hosting and WordPress Hosting: The Customer has a 30-day money-back guarantee from the service activation date.
2.2. Refunds will only be issued to the original payment method used for the purchase.
2.3. This guarantee does not include domain registration fees, third-party SSL certificates, or other third-party add-on services.

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3. Non-refundable services

3.1. VPS and Dedicated Servers: Non-refundable once activated.
3.2. Domain Registration: Non-refundable under any circumstances, as the registration is performed immediately and irreversibly through our provider Soluciones Corporativas IP, SL.
3.3. Other third-party services, software licenses, application installations, or technical work are non-refundable.

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4. Service cancellation

4.1. The Customer may request service cancellation at any time via the Client Area or by submitting a support ticket.
4.2. Scheduled cancellations will take effect at the end of the current billing period, unless the Customer requests otherwise.
4.3. Service renewals are automatic unless the Customer expressly requests non-renewal at least 15 days in advance.

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5. Cancellation due to non-payment

5.1. If the invoice is not paid by the due date:

• 3 days after the due date, the service will be suspended.
• 10 days after the due date, all data will be permanently and irreversibly deleted.
  5.2. During the non-payment period, the Customer will receive reminders by email and telephone about the outstanding balance.

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6. SLA (Service Level Agreement)

6.1. Breach of the SLA will not result in monetary refunds, but rather in account credits, as set forth in the General Terms of Service.

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7. Refund request procedure

7.1. To request a refund within the applicable period, the Customer must:

• Open a support ticket in the Client Area.
• Provide the reason for cancellation and the order/invoice number.
  7.2. Refunds will be processed within a maximum of 14 business days from approval.

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8. Changes to this policy

8.1. SN WHITE HOSTING reserves the right to modify this policy at any time, notifying Customers at least 15 days in advance before the changes take effect.