SN WHITE HOSTING
Legal name: SN SOLUTIONS LLC
EIN: 32-0817400
Address: 1209 MOUNTAIN ROAD PL NE, STE N, ALBUQUERQUE, NEW MEXICO, 87110, United States
Domain: www.snwhitehosting.com

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1. Purpose of the Agreement

These General Terms of Service (“Terms”) govern the contractual relationship between SN WHITE HOSTING, owned by SN SOLUTIONS LLC (“SN WHITE HOSTING”, “we”, “our”), and any individual or legal entity (“Client” or “User”) who purchases any of the following services:

• Alojamiento Compartido
• WordPress Hosting
• VPS (Virtual Private Servers)
• Dedicated Servers
• Registro de Dominio (through our provider Soluciones Corporativas IP, SL)

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2. Governing Law and Jurisdiction

This agreement is governed by the laws of the United States of America, specifically the laws of the State of New Mexico, without prejudice to the application of international data protection and e-commerce regulations where applicable.
The official language of this agreement is English. Any translation is provided for informational purposes only, and in case of conflict, the English version shall prevail.

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3. Service Contracting Process

To purchase a service, the Client must:

1. Create an account on our website.
2. Provide the required billing and payment details.
3. Explicitly accept these General Terms of Service and, where applicable, the Specific Terms for the chosen service.
4. Complete payment according to the selected plan.

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4. Service Provision and Technical Support

• Support hours: Monday to Friday during business hours (New Mexico time), except for emergencies.
• Emergencies: Critical incidents will be handled through our priority ticket system, which triggers an immediate alert to our technical team.
• Support channels: client area ticket system and email.
• Support covers issues related to the functioning of the contracted service. It does not include development, custom programming, or management of third-party applications unless otherwise agreed.

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5. Client Obligations

The Client agrees to:

• Use the services in accordance with the law, these Terms, and our Acceptable Use Policy.
• Refrain from using the services for illegal activities, spam, hosting malicious content, or infringing copyrights.
• Keep contact and billing details up to date.
• Protect account credentials and not share them with third parties.

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6. Billing and Payments

• All payments are made directly to SN WHITE HOSTING.
• The Client is responsible for paying fees on the scheduled dates to avoid service suspension.
• Domain registration services will be automatically renewed unless canceled at least 7 days before the renewal date.

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7. Domain Registration

• Domain registration and renewal are carried out through Soluciones Corporativas IP, SL as the authorized registrar.
• Domain holder data will be transmitted exclusively for the purpose of registration and in compliance with ICANN rules.
• The Client is responsible for ensuring the accuracy of the provided data and keeping it updated.

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8. Suspension and Termination

• SN WHITE HOSTING may suspend or terminate a service in cases of non-payment, breach of these Terms, or illegal activities.
• The Client may request service cancellation at any time through the client area.

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9. Limitation of Liability

SN WHITE HOSTING shall not be liable for:

• Indirect damages or loss of profits.
• Failures caused by third parties, including network and software providers.
• Errors resulting from the Client’s misuse of the service.

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10. Service Level Agreement (SLA) Compensation

If SN WHITE HOSTING fails to meet the uptime percentage committed in the SLA applicable to the service, the Client may request a credit to their account equivalent to a percentage of the monthly service fee for the affected service, calculated as follows:

• 99.0% – 99.94% uptime: credit of 5% of the monthly fee.
• 98.0% – 98.99% uptime: credit of 10% of the monthly fee.
• Less than 98.0% uptime: credit of 25% of the monthly fee.

To request the credit, the Client must open a support ticket within 10 days from the date of the incident. The credit will be applied to the next invoice and is not refundable in cash.

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11. Modifications to Services and Prices

SN WHITE HOSTING reserves the right to modify at any time the technical characteristics, prices, and conditions of the services offered. Such modifications shall be notified to the Client at least 15 calendar days prior to their effective date. Notifications will be sent via email to the address provided by the Client and/or through the client area.
If the Client does not agree with the new conditions, they may terminate the affected service before the effective date of the modifications without penalty.
If the Client continues to use the service after the effective date, it will be understood that they accept the modifications.

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12. Dispute Resolution

Any dispute shall be resolved in the state or federal courts located in the State of New Mexico, United States.

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This document is the official version of the General Terms of Service in English. Any translation is for informational purposes only.