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SN WHITE HOSTING

Dedicated Server Terms

Terms for dedicated servers: delivery, hardware, management, support and payment.

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

SN WHITE HOSTING – Dedicated Server Terms

Effective date: October 24, 2026

These terms govern dedicated servers: physical machines reserved exclusively for you. They apply together with the General Terms of Service, the Acceptable Use and Security Policy and the Cancellation, Refund and Withdrawal Policy. The service is provided by SN SOLUTIONS LLC.

1. Businesses and professionals only

Dedicated servers can only be ordered by businesses and professionals: companies and self-employed people who order them for their business or professional activity.

  • When ordering you must give your company or self-employed tax number (or your VAT number if you are in another EU country) and you confirm that you are ordering in the course of your business.
  • Consequently, consumer protection law does not apply to this service, including the right of withdrawal.
  • If we find that the server has been ordered by a consumer, we may cancel the order before delivery and refund everything paid.

2. What is included

  • A physical server with the hardware of the configuration ordered (processor, memory, disks, network and IP addresses), in the data center you choose, as detailed on the website, in your quote and in the client area.
  • Full administrator access and, where available, remote access to the server console.
  • The operating system you choose when ordering.
  • Replacement of faulty hardware at no cost (section 6).
  • 24/7 technical support by ticket for the infrastructure (section 8).

3. Delivery and term

  • There are no setup fees.
  • Delivery time depends on the configuration: servers in stock are usually delivered within 24 to 72 hours of payment being confirmed; custom configurations, within the time stated in the quote. We will let you know of any delay.
  • The service lasts for the period ordered and renews automatically for the same period, unless you cancel it before the due date from the client area (https://clients.snwhitehosting.com).

4. Unmanaged and managed server

4.1. Unmanaged

You administer the server: its configuration, its security, updates, users and backups. We take care of the hardware, network, power and cooling of the data center.

4.2. Managed

In addition, with a managed server we take care of:

  • The initial installation and configuration of the operating system, the panel and basic services.
  • Security updates for the operating system and the panel.
  • Monitoring the server and resolving system incidents.

Management does not include developing or maintaining your applications or websites, or backups, which are ordered separately.

4.3. Changing type

The managed option is chosen when ordering: an unmanaged server cannot be switched to managed once delivered. A managed server can be switched to unmanaged at any time.

5. Use of the server

  • You can use the server for any lawful purpose that complies with the Acceptable Use and Security Policy.
  • It may not be used for DDoS attacks, unauthorised network scanning, malware distribution, phishing, spam or any activity that harms third parties or the reputation of our IP addresses.
  • If the server is compromised or used abusively, we may restrict its network or suspend it to protect third parties and our network, and we will let you know.

6. Hardware

  • The hardware belongs to us or to our data center provider and is made available for your use during the contract.
  • If a part fails (disk, memory, power supply or other), we replace it at no cost as soon as possible. Let us know by ticket marked "URGENT".
  • We do not guarantee the recovery of data from a failed disk. To protect yourself, use redundant configurations (RAID) and keep backups.
  • Hardware upgrades or changes at your request are quoted separately.

7. Backups

Dedicated servers do not include backups. They are your responsibility, unless you order a backup plan from us. We are not responsible for data loss if you have no backups.

8. Technical support

  • We provide support by ticket 24 hours a day, every day. Critical incidents are prioritised if you mark the ticket as "URGENT".
  • On an unmanaged server, support covers the hardware, network and power. It does not include configuring or repairing the software you install.
  • On a managed server, it also covers what is listed in section 4.2.

9. Licenses

Paid software licenses (panels such as cPanel or Plesk, or Microsoft licenses) are not included unless stated in your configuration. They are governed by the Software License Terms.

10. Availability (SLA)

We guarantee 99.95% monthly availability of the network and power. If we do not meet it, you can request credits for future invoices, according to the General Terms of Service. The time needed to replace a faulty part does not count as network unavailability, and neither does downtime caused by the server's own configuration or software.

11. Invoicing and non-payment

  • We issue the renewal invoice 7 days before the due date and charge it automatically 2 days before if you have a saved payment method. We will send you email reminders before the due date. You can turn off automatic charges with a ticket.
  • The dedicated server must be paid before the due date. Because the hardware is reserved exclusively for you, if the invoice is not paid on that day, the service will be cancelled on the due date and the server's data deleted, with no notice other than the earlier reminders.
  • Pay in good time or keep a saved payment method to avoid this.

12. Refunds and cancellation

  • The dedicated server is not refundable once delivered. As it is a service for professionals only, there is no right of withdrawal.
  • You can cancel the server whenever you like from the client area; by default it ends at the end of the paid period and its disks are wiped. The details are in the Cancellation, Refund and Withdrawal Policy.

13. Liability

We are not responsible for the configuration, security or content of your server under the unmanaged option, for the loss of data due to disk failure or lack of backups, or for unauthorised access caused by your configuration. This does not limit any liability that cannot be excluded by law.

14. Changes to these terms

We may change these terms or the features of the configurations. We will let you know by email or in the client area at least 15 days in advance. Changes do not affect the period already paid and, if you do not agree, you may cancel the service free of charge before they take effect.