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SN WHITE HOSTING

Game Server Terms

Terms for game servers: game licenses and rules, mods, backups and support.

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

SN WHITE HOSTING – Game Server Terms

Effective date: October 24, 2026

These terms govern game servers (Minecraft, Rust, FiveM, CS2 and the rest of the catalog). They apply together with the General Terms of Service, the Acceptable Use and Security Policy and the Cancellation, Refund and Withdrawal Policy. The service is provided by SN SOLUTIONS LLC.

1. What is included

  • A server for the chosen game, with the resources of the plan ordered (memory, processor, storage and, where applicable, number of players), in the location you choose, as detailed on the website and in the client area.
  • A game panel to start, stop and configure the server, manage its files, view the console and make backups.
  • 24/7 technical support by ticket (section 6).

2. Activation and term

  • The server is installed as soon as payment is confirmed, usually within minutes.
  • It lasts for the period ordered and renews automatically for the same period, unless you cancel it before the due date from the client area (https://clients.snwhitehosting.com).

3. Licenses and rules of each game

  • Each game has its own license agreement (EULA) and rules for servers, for example on monetisation or the use of its brand. You are responsible for complying with them. If the game's owner requires us to act on a breach, we may suspend the server.
  • If a game needs its own license or server key (for example, a FiveM server key), you must provide it, unless the plan states that it is included.
  • We do not provide copies of the games to players: each player needs their own legal copy of the game.

4. Mods, plugins and content

  • You can install mods, plugins, maps and other content, at your own responsibility. They must comply with their licenses, the game's rules and the Acceptable Use and Security Policy.
  • Support does not cover third-party mods or plugins, and installing them may affect the server's performance or stability.
  • You are responsible for what happens on your server and in your community: the content posted, players' behaviour and moderation.

5. Resources and use

  • The plan's resources are designed for the game ordered. You may not use the server for other purposes (cryptocurrency mining, proxies, hosting websites or other services unrelated to the game).
  • If the server continuously uses more resources than the plan includes and affects other customers, we will let you know and suggest a higher plan.
  • It may not be used for attacks, network scanning, malware distribution or any activity that harms third parties or our network.

6. Technical support

  • We provide support by ticket 24 hours a day, every day. Critical incidents are prioritised if you mark the ticket as "URGENT".
  • Support covers the operation of the server and the panel on our infrastructure and the installation of the game. It does not include configuring your mods or plugins or moderating your community, although we will guide you where possible.

7. Backups

  • From the panel you can create and restore backups of your server, within the number and space included in your plan.
  • We recommend making a backup before updating the game or installing mods, and downloading important backups. We are not responsible for the loss of data that cannot be recovered from the available backups.

8. Availability (SLA)

We guarantee 99.95% monthly availability of the infrastructure. If we do not meet it, you can request credits for future invoices, according to the General Terms of Service. Downtime caused by the game, mods, plugins or the server's own configuration, or by the game developer's authentication services, does not count as unavailability.

9. Invoicing and non-payment

  • We issue the renewal invoice 7 days before the due date and charge it automatically 2 days before if you have a saved payment method. You can turn off automatic charges with a ticket.
  • If we do not receive payment, the server may be suspended 3 days after the due date and will be permanently deleted, with its worlds and files, 10 days after the due date. We will email you before the suspension and before the deletion.

10. Withdrawal and cancellation

  • Businesses and professionals: the game server is not refundable once activated.
  • Consumers: when ordering you ask for the server to be activated immediately. If you withdraw within the following 14 days, we refund what you paid minus the part proportional to the time it was active.
  • You can cancel the server whenever you like from the client area; by default it ends at the end of the paid period. The details are in the Cancellation, Refund and Withdrawal Policy.

11. Liability

We are not responsible for third-party mods, plugins or content, players' behaviour, breaches of the game's rules or the loss of data that cannot be recovered from the available backups. This does not limit any liability that cannot be excluded by law.

12. Changes to these terms

We may change these terms, the game catalog or the features of the plans. We will let you know by email or in the client area at least 15 days in advance. Changes do not affect the period already paid and, if you do not agree, you may cancel the service free of charge before they take effect.