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SN WHITE HOSTING

Storage Terms (StorageBox)

Terms for StorageBox online storage: permitted use, capacity, data protection and billing.

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

SN WHITE HOSTING – Storage Terms (StorageBox)

Effective date: October 24, 2026

These terms govern the StorageBox online storage service, designed for keeping backups and files. They apply together with the General Terms of Service, the Acceptable Use and Security Policy and the Cancellation, Refund and Withdrawal Policy. The service is provided by SN SOLUTIONS LLC.

1. What is included

  • Storage space with the capacity of the plan ordered, in the location you choose, as detailed on the website and in the client area.
  • Access to your files using the protocols and tools stated in the plan.
  • 24/7 technical support by ticket on the operation of the service.

2. Activation and term

  • The space is activated as soon as payment is confirmed.
  • It lasts for the period ordered and renews automatically for the same period, unless you cancel it before the due date from the client area (https://clients.snwhitehosting.com).

3. Permitted use

  • StorageBox is for your own use: backups of your servers, websites and devices, and storing your files.
  • It may not be used as a public download server, to distribute files to third parties through public links or as a content delivery network (CDN).
  • You may not store illegal content, such as copyright-infringing material, malware or child sexual abuse material. The Acceptable Use and Security Policy applies.
  • You are responsible for organising your data and managing who has access to it: protect your credentials and, if you store third parties' personal data, comply with data protection law (we act as your processor under the Data Processing Addendum).

4. Capacity

You can use the space up to your plan's limit. Once reached, you will not be able to store more files until you free up space or move to a higher plan.

5. Your data and its protection

  • The service's disks have redundancy to protect your data against hardware failures.
  • We do not back up the content of your StorageBox and it does not offer snapshots: StorageBox is your storage. If you delete or overwrite a file, or malicious software on your device encrypts it, we will not be able to recover it.
  • If the data is important, we recommend also keeping a copy elsewhere (the 3-2-1 rule: three copies, on two different media, one off-site).
  • We recommend encrypting sensitive data before uploading it.

6. Technical support

We provide support by ticket 24 hours a day, every day. Support covers the operation of the service and access to it. It does not include configuring your backup software, although we will guide you where possible.

7. Availability (SLA)

We guarantee 99.95% monthly availability. If we do not meet it, you can request credits for future invoices, according to the General Terms of Service.

8. Invoicing and non-payment

  • We issue the renewal invoice 7 days before the due date and charge it automatically 2 days before if you have a saved payment method. You can turn off automatic charges with a ticket.
  • If we do not receive payment, access may be suspended 3 days after the due date and all files will be permanently deleted 10 days after the due date. We will email you before the suspension and before the deletion.

9. Withdrawal and cancellation

  • Businesses and professionals: StorageBox is not refundable once activated.
  • Consumers: when ordering you ask for the service to be activated immediately. If you withdraw within the following 14 days, we refund what you paid minus the part proportional to the time it was active.
  • You can cancel the service whenever you like from the client area; by default it ends at the end of the paid period. Download your files first, as they are deleted when it ends. The details are in the Cancellation, Refund and Withdrawal Policy.

10. Liability

We are not responsible for the loss of data that you, or a third party using your credentials, delete or overwrite, or for files that cannot be recovered because you had no other copy. This does not limit any liability that cannot be excluded by law.

11. Changes to these terms

We may change these terms or the features of the plans. We will let you know by email or in the client area at least 15 days in advance. Changes do not affect the period already paid and, if you do not agree, you may cancel the service free of charge before they take effect.