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SN WHITE HOSTING

Refund Policy

Eligibility criteria and terms for requesting payments and refunds.

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

SN WHITE HOSTING – Cancellation, Refund and Withdrawal Policy

Effective date: October 24, 2026

1. SCOPE

This policy applies to all services provided by SN WHITE HOSTING (SN SOLUTIONS LLC): shared, WordPress and reseller hosting; VPS, dedicated servers and game servers; StorageBox; domain registration, transfer and renewal; SSL certificates and software licenses.

It distinguishes between:

  • Consumers: individuals who buy for purposes outside their trade, business or profession. They also have the right of withdrawal described in section 3.
  • Businesses and professionals: companies and self-employed people who buy for their business. They do not have a right of withdrawal; the guarantee in section 2 and the terms in section 4 apply to them.

2. MONEY-BACK GUARANTEE

For all customers, whether consumers or not:

  • Shared and WordPress hosting: full refund if requested within 7 days of activation. If the customer is a consumer, they also have the 14-day right of withdrawal in section 3.
  • Reseller hosting: full refund if requested within 7 days of activation, provided the resources have not been abused. It is a service designed for businesses and professionals who resell hosting to their own customers.

The guarantee covers the hosting fee, not the domains, licenses, certificates or third-party services ordered with it.

3. CONSUMERS' RIGHT OF WITHDRAWAL

3.1. Period

If you are a consumer, you may withdraw from the contract without giving any reason within 14 calendar days of the day you placed the order.

3.2. Services activated immediately

Our services are activated as soon as the order is completed. To do so, when ordering you expressly ask us to start providing the service during the withdrawal period and acknowledge what this section says. In that case:

  • VPS, game servers, StorageBox and hosting: if you withdraw within the 14 days, we refund what you paid minus the part proportional to the time the service was active until you told us you were withdrawing. Example: a €30/month VPS cancelled on the third day costs €3 and €27 is refunded.
  • Dedicated servers: they can only be ordered by businesses and professionals (section 4), so there is no right of withdrawal.
  • Domain registration, transfer and renewal, SSL certificates and software licenses (cPanel, Plesk and similar): these are fully delivered when activated, at your request. Once activated, you lose the right of withdrawal for them, as you acknowledge when ordering.
  • Custom technical work (migrations, installations or custom configurations): once fully performed at your request, it cannot be withdrawn from. If you withdraw before it is finished, you pay for the part already done.

3.3. How to withdraw

You can tell us you are withdrawing in any of these ways:

  1. With the "Withdraw from contract" button on our website, on the Withdraw from contract page, which asks for the necessary details and a confirmation.
  2. By opening a support ticket to the Billing department from the client area (https://clients.snwhitehosting.com).
  3. By email to legal@snwhitehosting.com.

You may use the model form in section 3.6, but it is not mandatory: any clear statement is enough. To meet the deadline, it is sufficient to send your communication before the 14 days end. We will confirm receipt by email without delay.

3.4. Refund

We will refund the amount due within 14 calendar days of receiving your communication, using the same payment method you used, unless we expressly agree otherwise. You will not incur any fees for the refund.

3.5. End of the service

When you withdraw, the service is terminated and its data deleted. Download any content you want to keep before telling us you are withdrawing.

3.6. Model withdrawal form

To SN SOLUTIONS LLC, 1209 Mountain Road Pl NE, STE N, Albuquerque, New Mexico, 87110, USA, email: legal@snwhitehosting.com

I hereby give notice that I withdraw from my contract for the following service: …

Ordered on: …

Name of consumer: …

Address of consumer: …

Account email: …

Signature of consumer (only if this form is notified on paper)

Date: …

4. NON-REFUNDABLE SERVICES FOR BUSINESSES AND PROFESSIONALS

Dedicated servers can only be ordered by businesses and professionals (companies and self-employed people ordering for their business), as explained in the Dedicated Server Terms.

Apart from the guarantee in section 2, services ordered by businesses and professionals are not refundable once activated: VPS, dedicated servers, game servers, StorageBox, domains, SSL certificates, software licenses and technical work.

This does not limit the rights the law gives consumers (section 3).

5. CANCELLING SERVICES

5.1. Request

You can cancel your services at any time from the client area.

5.2. Effective date

By default, cancellation takes effect at the end of the current billing period, so the service stays available until then. If you expressly ask for it, cancellation can be immediate.

Outside the cases in sections 2 and 3, cancelling a service before the end of its period does not entitle you to a refund of the unused part.

5.3. Automatic renewal

Services renew automatically at the end of each period, for the same term, unless you cancel them first. We will email you before each renewal. To avoid being charged for the renewal, cancel the service before its due date; for domains we recommend doing so at least 15 days in advance so we can process the cancellation with the registry.

6. NON-PAYMENT

If we do not receive payment by the due date:

  • As a general rule (hosting, VPS, game servers and storage), the service may be suspended 3 days after the due date and its data (files, databases and configurations) will be permanently deleted 10 days after the due date. We will email you before the suspension and before the deletion.
  • Dedicated servers: must be paid before the due date; if not, they are cancelled on that day and their data deleted, after the earlier reminders.
  • Software licenses: are deactivated on the due date if unpaid.
  • Domains: follow the expiry and recovery stages in the Domain and SSL Terms.

We are not liable for the loss of data deleted for non-payment after those notices.

7. SERVICE LEVEL AGREEMENT (SLA) COMPENSATION

If we do not meet the availability commitment, we will compensate you with credits for future invoices, on the terms of the availability (SLA) section of the General Terms of Service. This compensation does not replace or limit the rights the law gives consumers.

8. PROMOTIONS AND OFFERS

Promotions (special prices, discounts, coupons, free months or services) are governed by the terms of each offer and by these rules:

8.1. Validity

  • Each offer states its validity period, who it is for (new customers, existing customers or certain regions), its requirements and its limits. It may be limited to available stock or a number of orders.
  • Unless otherwise stated, offers cannot be combined and only one promotional code is accepted per order.
  • Codes must be entered when ordering: they are not applied afterwards or retroactively, are not transferable and cannot be exchanged for cash.
  • Offers for new customers are for people opening an account for the first time. Creating fake or multiple accounts to take advantage of an offer means losing its benefits.

8.2. Price and renewal

  • The discount applies to the first billing period, unless the offer says otherwise. Renewals are invoiced at the regular price, which we will show you before you complete the order.
  • When upgrading, the promotional price may or may not be kept, depending on the offer; when downgrading, remaining benefits may be lost.
  • Bonuses (free months, free domains or storage) and promotional credits are tied to your account, are not transferable, cannot be exchanged for cash and expire at the end of their validity period.

8.3. Refunds of promotional services

The rules of this policy apply. If a refund is due, it is calculated on the promotional price you paid. Domains and other free services included in an offer may be deducted at their regular price if you cancel the main service within the guarantee period.

8.4. Errors and changes

  • If a promotional price contains an obvious error (for example, a ridiculously low price due to a technical fault), we may cancel the order and refund everything you paid.
  • We may change or end a promotion at any time for future orders, but we will honour the terms of promotions already purchased.
  • We may withdraw the benefits of a promotion if its terms are breached, the promotional service is resold or the promotion is used fraudulently or abusively. Services advertised as "unlimited" in a promotion are subject to the same fair use rules as all others.
  • Special terms for partners and resellers are governed by their own agreements.

9. HOW TO REQUEST A REFUND

To request a refund under the guarantee in section 2:

  1. Open a support ticket to the Billing department.
  2. State the service and the invoice number.

To withdraw as a consumer, follow section 3.3. Approved refunds are processed within 14 calendar days.

10. CHANGES

We may change this policy to adapt it to legal changes or changes to our services. We will announce changes in the client area and by email at least 15 days in advance. Changes do not affect services already paid for the current period.