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SN WHITE HOSTING

Reseller Hosting Terms

Terms for reselling hosting: your customers' accounts, white label, abuse and billing.

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

SN WHITE HOSTING – Reseller Hosting Terms

Effective date: October 24, 2026

These terms govern the reseller hosting service, which lets you create and sell hosting accounts to your own customers. They apply together with the General Terms of Service, the Acceptable Use and Security Policy and the Cancellation, Refund and Withdrawal Policy. The service is provided by SN SOLUTIONS LLC.

1. What is included

  • A pool of resources (disk space, bandwidth, number of accounts and the other limits of the plan) that you can share among the hosting accounts you create for your customers, as detailed on the website and in the client area.
  • A panel to create and manage those accounts.
  • The same technical features as web hosting on each account: free SSL certificate, backups and email.
  • 24/7 technical support by ticket for you as the reseller.

2. Your customers' accounts

Each account you create is governed by the technical rules of the Web Hosting Terms: resources and fair use, uses not allowed, email, backups and security. You must give your customers terms that respect these rules and the Acceptable Use and Security Policy.

3. Your relationship with your customers

  • Your customers are yours. You contract with them, invoice them, support them and are answerable to them for service quality, billing and resolving incidents.
  • We do not deal directly with your customers: if they contact us, we will ask them to go through you. If you need us to support your customers, you can order additional support.
  • You must inform your customers correctly about the prices, terms and billing of your service.
  • For your customers' personal data, you are the controller and we act as your processor, under the Data Processing Addendum.

4. White label

  • You can offer the service under your own brand, without mentioning SN WHITE HOSTINGâ„¢ to your customers.
  • Bear in mind that a technically skilled customer may still be able to identify who provides the infrastructure. This does not create any additional liability for us.
  • You may not use the SN WHITE HOSTINGâ„¢ brand except in the ways authorised on the Abuse, Intellectual Property and DSA page, or suggest a relationship or endorsement that does not exist.

5. IP addresses and email

Your accounts share IP addresses with other shared hosting customers. To avoid email reputation problems or blocks caused by other customers, we recommend ordering one or two dedicated IPs for your customers. If you do not, we are not responsible for reputation problems caused by sharing infrastructure.

6. Abuse on your customers' accounts

  • If we receive a notice or detect abuse on one of your customers' accounts, we will let you know and you will have 24 hours to resolve it.
  • If it is serious (phishing, malware, child sexual abuse material, attacks or another immediate risk to third parties or our network), we will act immediately on the affected account and inform you.
  • You are responsible for your customers complying with the Acceptable Use and Security Policy. Repeated abuse may lead to the suspension of the whole reseller service.

7. Availability (SLA)

We guarantee 99.95% monthly availability. If we do not meet it, you can request credits for future invoices, according to the General Terms of Service. Credits apply to your reseller service, not to your customers' accounts.

8. Invoicing and non-payment

  • We issue the renewal invoice 7 days before the due date and charge it automatically 2 days before if you have a saved payment method. You can turn off automatic charges with a ticket.
  • If we do not receive payment, the reseller service and all your customers' accounts may be suspended 3 days after the due date, and their data will be permanently deleted 10 days after the due date. We will let you know before the suspension and before the deletion.
  • Your customers not paying you does not exempt you from paying our invoices. The suspension or termination of your customers' accounts because you did not pay is your responsibility towards them.

9. Guarantee and cancellation

  • 7-day guarantee: we refund the fee if you ask within 7 days of activation, provided the resources have not been abused.
  • You can cancel the service whenever you like from the client area; by default it ends at the end of the paid period. Cancelling it also terminates your customers' accounts, so migrate their data first.
  • The details are in the Cancellation, Refund and Withdrawal Policy.

10. End of the relationship

We may terminate the reseller service if you breach these terms, misuse our brand or advertise misleadingly, or fail to meet your tax or legal obligations. We will give you notice except in serious cases, so you can migrate your customers' accounts.

11. Liability

We are not responsible for your contracts with your customers, your customers' failure to pay or the content they host, except where the law does not allow this to be excluded.

12. Changes to these terms

We may change these terms or the features of the plans. We will let you know by email or in the client area at least 15 days in advance. Changes do not affect the period already paid and, if you do not agree, you may cancel the service free of charge before they take effect.