SN WHITE HOSTING™ Abuse Handling Policy

1. Purpose

This policy defines the procedures SN WHITE HOSTING™ follows to receive, investigate, and resolve abuse reports related to the services we provide, including web hosting, domain registration, VPS, dedicated servers, and associated services.

The purpose is to maintain a secure, lawful, and stable environment for all clients and third parties.

2. Definition of Abuse

For the purposes of this policy, abuse is any illegal, fraudulent, malicious, or policy-violating activity that breaches:

SN WHITE HOSTING™ General Terms of Service

Política de Uso Aceptable (AUP)

ICANN policies

Including, but not limited to:

Phishing, scams, fraud, or misrepresentation

Distribution of malware, viruses, trojans, or malicious code

Mass or unsolicited spam (email, comments, messages)

Activities compromising systems or network security (e.g., DDoS, unauthorized access)

Hosting or distributing illegal content, including CSAM

3. Reporting Channels

All abuse reports must be sent to abuse@snwhitehosting.com and include:

Reporter’s contact information

Clear description of the incident

Evidence or links supporting the report

Relevant technical information (IP addresses, email headers, timestamps, etc.)

Reports that lack sufficient detail may delay investigation.

4. Abuse Handling Procedure

4.1 Receipt of Report

Acknowledgment within 24 business hours.

4.2 Preliminary Assessment

Determination if the report falls within the scope of this policy.

4.3 Investigation

Review of evidence and request for additional information if needed

Identification of the client/service responsible for the reported abuse

4.4 Corrective Action (Escalated by Severity)

Depending on severity and impact:

Mild/Minor: Request client to remove offending content or cease activity

Moderate: Temporarily suspend service until issue is resolved

Severe/Critical: Immediate permanent termination of service

SN WHITE HOSTING™ reserves the right to limit technical support during abuse resolution.

4.5 Case Closure

Notification to reporter (when possible) and affected client regarding resolution

Documentation of actions taken for internal records and compliance purposes

5. Cooperation with Authorities

SN WHITE HOSTING™ will fully cooperate with relevant authorities in case of illegal activities

All information provided will comply with applicable privacy and data protection laws

6. Protection Against False or Malicious Reports

Submitting false, misleading, or malicious reports may result in:

Legal action

Blocking from abuse reporting systems

Potential termination of services if abuse of the system is proven

7. Termination for Intimidation, Harassment, or Abusive Behavior

Any form of intimidation, threats, harassment, coercion, verbal abuse, or disrespect toward SN WHITE HOSTING™ staff, contractors, representatives, service providers, or the founder is strictly prohibited.

Such behavior constitutes a material breach of the General Terms of Service and may result in immediate service termination.

7.1 Notice and Migration

Clients will receive a 30-day calendar notice before termination solely for data and service migration.

During this period:

Services remain billed normally

Technical support is limited to migration assistance

After the notice period, services may be permanently terminated and data irreversibly deleted. SN WHITE HOSTING™ is not liable for data loss if migration is not completed on time.

8. Client Responsibility

Clients must ensure their services are not used to conduct abuse, including spam, DDoS, unauthorized access, or other malicious activity.

Abuse originating from client services may result in immediate suspension or termination without prior notice.

9. Privacy and Confidentiality

All investigations will respect client and reporter privacy

Information will only be shared on a need-to-know basis, and legal obligations will always be respected

10. Policy Amendments

SN WHITE HOSTING™ may amend this policy at any time

Changes will be published at least 15 days prior on snwhitehosting.com

Continued use of services after publication constitutes acceptance of the updated policy

Last Updated: 17 February 2026Effective Date: 17 February 2026