Hosting Agreement
SN WHITE HOSTING™ – SN SOLUTIONS LLC Effective Date: August 1, 2025
1. Purpose of the Agreement
This Agreement governs the provision of web hosting services by SN WHITE HOSTING™, operated by SN SOLUTIONS LLC, to the Customer. By purchasing and using the hosting services, the Customer agrees to the terms set forth in this document, as well as in the General Terms of Service (TOS), Specific Service Terms (SST), Acceptable Use Policy (AUP), and Service Level Agreement (SLA).
2. Term and Renewal
2.1. The duration of the hosting service shall be as specified in the Customer's order (monthly, annual, or other).
2.2. The service shall be automatically renewed for subsequent periods unless the Customer provides notice of non-renewal at least 15 days in advance.
2.3. Failure to renew or pay will result in suspension of the service 3 days after the due date, and permanent deletion of all data 10 days after the due date.
2.4. Dedicated servers must be fully paid before the due date. If payment is not received, the dedicated server will be terminated immediately without prior notice.
3. Availability and SLA
3.1. SN WHITE HOSTING™ guarantees a minimum availability of 99.95%, in accordance with the Service Level Agreement (SLA).
3.2. In the event of SLA breach, the Customer shall be entitled to service credits as set forth in the General Terms.
3.3. Scheduled backups are performed during early morning hours (generally at 03:00 AM) to minimize impact on service performance.
4. Backups
4.1. SN WHITE HOSTING™ performs automatic backups of hosted data:
Incremental backups Monday through Saturday.
Full backups on Sundays at 03:00 AM (server time).
4.2. Backups are provided as an additional safety measure but do not replace the Customer's obligation to maintain independent local copies.
4.3. Customers are responsible for maintaining external backups if required. SN WHITE HOSTING™ shall not be liable for data loss if the Customer fails to maintain additional backups.
5. Customer Obligations
The Customer agrees to:
Use the service solely for lawful purposes and in compliance with the AUP.
Not use the hosting service as an external storage or backup server (a StorageBox service may be provided for such purposes).
Keep billing and contact details accurate and up to date.
Protect login credentials and account access.
Use email accounts responsibly. Even if unlimited email accounts are provided, sending large volumes of email per day or hour can exceed system limits and may cause service interruptions.
6. SN WHITE HOSTING™ Obligations
SN WHITE HOSTING™ agrees to:
Maintain server uptime in accordance with the SLA.
Apply reasonable security and data protection measures.
Provide technical support during business hours, with emergency incidents handled via priority ticket alerts.
Perform daily maintenance and backup operations at times that minimize disruption.
7. Suspension and Termination
SN WHITE HOSTING™ may suspend or terminate services without liability in cases of:
Non-payment
Dedicated Servers: Service is terminated immediately if payment is not received before the due date. No prior notice is given.
Other services: Suspension occurs 3 days after the due date, with permanent deletion of data 10 days after the due date.
Violation of the Acceptable Use Policy (AUP).
Fraudulent, abusive, or illegal use of resources.
Requirement by a competent authority or legal mandate.
8. Limitation of Liability
SN WHITE HOSTING™ shall not be held liable for:
Indirect damages, data loss, or financial losses resulting from the use of the service.
Failures caused by third parties, external attacks, or force majeure events.
Content published or distributed by the Customer through the services.
Any loss due to Customer negligence, misconfiguration, or misuse.
9. Billing and Payments
9.1. Invoicing:
Invoices are issued 7 days before the due date.
Automatic charges occur 2 days before the due date.
9.2. Payment Methods:
If the Customer provides a payment method, charges will be processed automatically by default.
To disable automatic billing, the Customer must open a support ticket requesting deactivation.
9.3. Non-Payment:
Dedicated Servers: Must be fully paid before the due date. Service is terminated immediately without prior notice in case of non-payment.
Other Services: Suspension occurs 3 days after the due date, and permanent deletion of data 10 days after the due date.
10. Amendments
SN WHITE HOSTING™ may amend this Agreement by providing at least 15 days' prior notice before changes take effect.
11. Governing Law and Jurisdiction
This Agreement shall be governed by the laws of the United States of America, State of New Mexico. Any disputes shall be submitted to the competent courts of New Mexico, unless otherwise required by applicable law.